HIQ Learning Services

Intent-driven learning to navigate a complex world:

The superannuation industry is complex and constantly changing. Legislative changes and disruption from new technologies are turning existing processes and user experiences on their head.

The tools to navigate these industry changes can’t be learnt through a generic training course. As a consultant to the super industry and provider of learning solutions, IQ Group understands this need well. In response to demand for more relevant training, we have partnered with AIST to bring you a series of practical training courses you can apply within the context of your industry, project and organisation.

HIQLS Upcoming Courses:

The superannuation industry landscape is complex and constantly changing. PMOs can be the strategic voice for super Funds to decide on critical projects, programs and portfolio to be delivered on time, within budget and of quality to improve member and employer experience. However, research shows a startling high failure rate of PMOs with a short lifespan of 3-4 years. Learn the key aspects to building and running an effective PMO that serves the organisation well and become a trusted partner to the business.

The 2-day Building and Running an Effective PMO in the superannuation industry is course delivered by HIQLS and supported by AIST. Member attendees can earn CPD points for attending this course.

Course Outline:

  • Why PMOs fail
  • PMO types and maturity levels
  • PMO Model
  • Gap assessment
  • PMO Roadmap

Pre and post learning sessions are included to provide participants an ongoing community of practitioners to learn from one another.

The 4th annual IQ Digital and Customer Engagement Study points strongly to disruption from new technologies that will help redefine processing, effective data transfers and enhanced digital experiences for members and employers.To navigate and ensure value from this activity, greater activity in the vendor management arena is critical. Capability to select, manage and measure vendor/supplier performance.

The 1-day Vendor Management course in the superannuation industry is delivered by HIQLS and sponsored by AIST. Member attendees can earn CPD points for attending this course.

Course Outline:

  • Conflict of interest
  • Research and source for vendors
  • Quotes and pricing
  • Contract fundamentals
  • Evaluate vendor performance
  • Build vendor relationships (services Integration)

Pre and post learning sessions are included to provide participants an ongoing community of practitioners to learn from one another.

Find out more or register interest:

PMO in Superannuation CourseVendor Management Course

Face-To-Face Training

Our courses provide opportunity to expand your network and learn from both peers and trainers.

Custom-Built

HIQLS provides training built to meet the specific needs of the industry, project and organisation.

Industry Expertise

Students benefit from IQ Group’s deep industry knowledge and real world industry experience.

Cynthia Cheong

HIQLS Practice Leader, Learning & Change

+61 3 9225 4000 | hiqls@iqgroup.com.au

Cynthia was recently appointed to lead the establishment of HIQ Learning Services (HIQLS) which is IQ Group’s newest service offered. Cynthia joined IQ Group in June 2015 as a Principal Consultant and is the Practice Manager for IQ’s Project Management and Change Management services. Cynthia has over 19 years of consulting and delivery experience in a wide range of industries from superannuation, financial services, utilities, government, and telecommunications to a digital start-up. Cynthia began her early management consulting career with Ernst & Young Malaysia before moving to Melbourne where she broaden her consulting experience and developed domain skillsets ranging from change management, project management, business analysis and learning and development.