Customers IQ Group

Our Customers

We are known as a market leading client service organisation, and a trusted implementation and systems integration partner. We consult across Operations, Technology and Risk for clients principally in the Superannuation, Wealth Management and Financial Services sectors, amongst others. More than 90% of our business is repeat business from existing clients.

 

Case Studies

Local Government Super

With a focus on long-term returns for members as well as a truly sustainable future for the environment, LGS wanted to source a more efficient and environmentally friendly technology solution for distributing meeting packs to its Secretariat and Board and Sub- Committee Members.

OVERCOMING LEGACY SYSTEMS

For many superannuation providers, the legacy systems in their business have proven a barrier to achieving Virtualisation. IQ Group (IQ) has successfully developed a solution to this problem.

Statewide Super

“We needed to partner with a superannuation industry and technology specialist that could assess the issues we were facing with our existing back-office processing software and provide the necessary recommendations we needed to solve the issue in a tight timeframe”

Testimonials

Industry Knowledge

“There is deep Industry knowledge and experience instilled in your people”

“We appreciated IQ Group’s strong superannuation knowledge and quality resources. Their ability to mobilise a team to respond to emerging needs was excellent.”

“We really appreciated IQ Group’s willingness to work through our challenges and taking a partnering approach”

“The IQ Group thinks outside the square and leverages their previous experience to add to the quality of the deliverables they are working on. They propose alternatives, use commercial sensibility (where it’s sometimes absent from stakeholders) whilst understanding the client’s unique business environment.”

Project Services

“The BSA calibre is consistently excellent when compared with other contract/consultant groups”

“The IQ Group consultant undertook a mentoring role with the less experienced BA’s on the project. The consultant actively participated in the project team in all forums and was not considered a “consultant” but a very valuable key member of the team.”

“The IQ Group consultant provided a strong specialist skill set that was absent from the project team and created considerable traction in the deliverables that were due. The consultant’s level of quality was superior and added value to the outcome. The consultant’s stakeholder management skills created a sense of confidence in the delivery, also provided considerable mentoring to other business analysts within the team creating a legacy of quality and high standard outputs.”

“Having the ability to drop a resource into a project in flight and not have to do any significant handover provided the project with the ability to keep traction. Minimum instructions were required to ensure the IQ Group consultant had the information they needed to deliver the outcomes.”

Managed Services

“IQ Group’s ability to work in high pressure times to achieve required project results was excellent.”

“They were easy to work with, constantly questioning and proactively creative in looking for better outcomes.”

“The IQ Group provided us with quintessential professional services. The consultant gained the confidence of the stakeholders rapidly due to the quality of work and deep domain knowledge.”

Consulting Services

“Quick interpretation of requirements and subsequent delivery”

“IQ Group was responsive to demands for capability and provided high quality candidates based on fit for need.”

“The IQ Group’s consultant worked across many of our divisions and took everything in their stride. During busy peak times, the consultant was effective in providing pragmatism and solution based discussions rather than stressing. The consultant’s sense of humour (along with the teams) meant that most issues were dealt with easily and the project team were able to move on.”

“IQ Group provided deliverables, advice and outcomes which were over and above the expectations and added an extra level of quality.”

WANT TO KNOW MORE?

Let’s talk about how our specialist knowledge can help transform your superannuation and wealth management processes.

Or call +61 (0) 3 9225 4000

resources & events

If you want more industry insights or news on upcoming events, click the links below to visit our blog. We post regular news on everything from legislative changes and trends to Superannuation events and IQ Group updates.

Legislation Update: Penalties for Unpaid Superannuation

April, 2018 - The Government has introduced legislation to address the problem of unpaid super on a couple of fronts. The ATO estimates that employers fail to pay $2.8 billion of super entitlements each year, with some industry commentators suggesting the figures are...

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The Gig Economy Will Change Super

Last week IQ Group attended the annual CMSF Conference. Each year this conference brings topical thought leadership and insights to the industry practitioners in attendance. One of those key topics up for discussion at this years event was the Gig Economy and it's...

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The Superannuation Balance Gap

The IQ Group Executive Team. From left to right: Katherine Forrest, Head of Customer. Samantha Muir, Head of Operations. Martha Villamil, Head of Capability. On International Women's Day we thought it was a good time to take a look at an issue that is...

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CUSTOMER SPOTLIGHT

“We elected to work with IQ Group as we had the confidence that they could deliver to our specifications and pressing deadline. Every dealing with them was exemplary – from the motivated team members to the project management and identification of issues and delivery.”

Stuart Brown, Operations Manager, StatewideSuper